https://www.contus.com/blog CONTUS Fri, 26 Jul 2024 13:38:48 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.1 https://www.contus.com/blog/wp-content/uploads/2021/10/cropped-contus-squarelogo-1603176294348-32x32.png https://www.contus.com/blog 32 32 https://www.contus.com/blog/call-center-quality-assurance/ https://www.contus.com/blog/call-center-quality-assurance/#respond Thu, 02 May 2024 09:16:30 +0000 https://www.contus.com/blog/?p=34227 “Have you ever heard this programmable voice when you dialed a contact center service? This call is being recorded for quality assurance purposes.” So what is call center quality assurance?And why should a business emphasize on-call quality monitoring? Is adding quality assurance in call centers a strategy to boost customer service? Well, we’ll find out […]]]> https://www.contus.com/blog/call-center-quality-assurance/feed/ 0 https://www.contus.com/blog/voice-broadcasting-software/ https://www.contus.com/blog/voice-broadcasting-software/#respond Fri, 12 Apr 2024 10:28:40 +0000 https://www.contus.com/blog/?p=33755 Reach millions of customers at the same time with voice broadcasting software. Figure out the best automated calling software for your business from our curated list.   Are you still calling every customer one after the other for branding and product updates? You need to stop this and replace these operations with voice broadcasting services.  When […]]]> https://www.contus.com/blog/voice-broadcasting-software/feed/ 0 https://www.contus.com/blog/how-to-build-a-call-center/ https://www.contus.com/blog/how-to-build-a-call-center/#respond Mon, 04 Mar 2024 09:43:45 +0000 https://www.contus.com/blog/?p=32923 Learn the steps to create your own call center app. Get all the details you need to know before starting with the development process.  You are from a call center company that has a decent customer base. You’ve got agents who help your customers with products and services.  The problem? You are using a third-party […]]]> https://www.contus.com/blog/how-to-build-a-call-center/feed/ 0 https://www.contus.com/blog/contact-center-services/ https://www.contus.com/blog/contact-center-services/#respond Fri, 09 Feb 2024 13:48:26 +0000 https://www.contus.com/blog/?p=32361 Want the best contact center software to deliver the best customer support experience? Here are our 15 best picks for your business.   In a Statista survey, more than forty percent of consumers prefer to contact brands over the phones and instant messaging. If you ignore this channel, you can lose out on important opportunities to […]]]> https://www.contus.com/blog/contact-center-services/feed/ 0 https://www.contus.com/blog/our-ceo-interview-on-goodfirms/ https://www.contus.com/blog/our-ceo-interview-on-goodfirms/#respond Tue, 12 Dec 2023 12:54:30 +0000 https://www.contus.com/blog/?p=31033 CONTUS TECH is a leading software as a Product company that builds and delivers enterprise-grade products and digital engineering services for their clients worldwide. The company is headquartered in Chennai and has other regional offices in the USA, and UAE. They have 300+ in-house skilled engineers with expertise in latest technologies like IoT, DevOps, Microservices, […]]]> https://www.contus.com/blog/our-ceo-interview-on-goodfirms/feed/ 0 https://www.contus.com/blog/voice-chat-api-for-enterprise-apps/ https://www.contus.com/blog/voice-chat-api-for-enterprise-apps/#comments Fri, 12 Feb 2021 10:53:42 +0000 https://www.contus.com/blog/?p=14959 Voice communications have been an essential part of communication for businesses and enterprises. In recent times, voice call app APIs have simplified the integration process of adding voice calls to your business communication apps. Almost 94% of communication during work time is through voice call App. Among those, 87.5% tend to use video calls for […]]]> https://www.contus.com/blog/voice-chat-api-for-enterprise-apps/feed/ 13 https://www.contus.com/blog/how-contact-center-api-improve-customer-expereince/ https://www.contus.com/blog/how-contact-center-api-improve-customer-expereince/#comments Thu, 19 Nov 2020 18:13:56 +0000 https://www.contus.com/blog/?p=14732 Let’s not underestimate how dreaded customer calls can get. The amount of cortisol released during the eternal click-1-2-3 responses of consumer support service number can never be expressed in words. It is long. It is futile. And moreover, it’s archaic! But there are solutions in the modern day to save you from those traditionally-technical mazes. […]]]> https://www.contus.com/blog/how-contact-center-api-improve-customer-expereince/feed/ 2