About

What is TrueID?

With 22.2 million+ active users, True Digital is South East Asia’s leading telecom-tech company. Its entertainment platform offers a diverse range of digital content, accessible across multiple platforms including mobile applications, websites, and TV boxes.

  • industry Industry

    Telecom & Media
  • location Location

    Thailand
  • services Service

    Unified Communication
  • technologies Technologies

    • platform
    • platform
    • platform
    • platform
  • industryTarget Customers

    Internet End Users
Project

About the Project

  • Integrated App to Phone calls using VOIP/SIP

    Integrated app-to-phone calls using Freeswitch [VOIP/SIP] enhance True ID's communication capabilities, offering seamless, cost-effective connectivity.

  • CUS/WTD system integration

    Integrated CUS/WTD system for quota limit management. This enables True ID to efficiently monitor and control user data consumption and limits from the dashboard.

  • Support multiple user session handling

    Implemented support for multiple user session handling, allowing True ID to manage numerous simultaneous connections smoothly and efficiently.

  • Call logs management and reporting (CDR)

    Developed a robust call logs management and reporting system (CDR). It provides True ID with comprehensive call tracking and insightful analytics.

Challenges

The Challenges Faced by True ID

To enhance user engagement, our client aimed to integrate chat and calling features into their app alongside existing digital services.

The goal was to implement SIP/VoIP calling for both app and non-app users while ensuring seamless cross-platform support, robust security, and full compatibility.

However, developing a great in-app communication channel and delivering a world-class user experience posed significant challenges without the perfect Video, Voice, and Chat SDK suite.

  • challenges-one

    Integrate chat and calling features.

  • challenges-one

    Ensure cross-platform support and security.

  • challenges-one

    Develop a reliable communication channel.

Solutions

Realigning True ID's Business Trajectory

  • Integrated seamless one-on-one and group chat, voice, and live video calling.

  • Embedded a SIP-trunk-enabled setup for efficient and HD in-app calling.

  • Implemented VoIP-powered calls for app users to reach non-app users on Android and iOS.

  • Established a fully-encrypted messaging infrastructure for enhanced security.

  • Provided simple yet robust chat and call integrations for the super app.

key result

The Massive Jump in Key Business Metrics

  • 40K+

    Real-time app users
  • 500+

    Concurrent calls every minute
  • 193%

    Increase in app engagement

“The team at Contus Tech is simply outstanding. They helped us grow our premium subscribers by 68%. Besides, their flexibility and fast response time during urgent issues are a major plus.”

true id solution Olivier Deruelle Head of Engineering, TrueID

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