10 Best Voice Broadcasting Software Services For Business [2024]
Published On July 22nd, 2024 Communication
Reach millions of customers at the same time with voice broadcasting software. Figure out the best automated calling software for your business from our curated list.
Are you still calling every customer one after the other for branding and product updates? You need to stop this and replace these operations with voice broadcasting services.
When you manually call every customer, you need to employ many resources. But, with voice broadcasting software, you can communicate with a large, targeted audience without the need for manual outbound calling.
In this article, we will discuss all about the technology and the list of the best 10 voice broadcasting softwares that you can use for your business communication.
Table of Contents
What Is A Voice Broadcasting Software?
Voice broadcasting software is a technology that allows users to send automated phone calls and pre-recorded audio messages to a large number of audiences at the same time. This software lets you send alerts, notifications, and announcements instantly.
Plus, it helps you manage when the calls should be made, schedule calls, and the duration of calls for your customers.
How Does a Audio Call Broadcasting Software Solution Work?
Now that you know what broadcasting software is, you need to understand how exactly it works. Here is a step by step explanation of how exactly voice call broadcasting software works for your business:
- Prepare a Contact List
- The first step in using audio broadcasting software is to upload or manually enter a contact list that contains the phone number of the customers you want to call.
- You can sort/ organize the list based on various criteria, including customers’ location, demographics, and interests.
- Create an Audio Message
- Record an automated audio message and upload it to the software. This message will be played to your customers during the automated calls.
- You can record this message as a sales pitch, an emergency notification, a survey, or any other type of audio content as you prefer.
- Set up the Campaign
- Configure the call campaign in the audio broadcasting software.
- You can schedule the call times, set the caller ID information, and customize options like whether to leave voicemails.
- Automated Dialing
- Once you configure the software, it will automatically dial the phone numbers in your contact list.
- When a recipient answers the call, the software will play your pre-recorded audio message.
- Reporting & Analytics
- The software tracks metrics like call duration, connection rates, and recipient responses.
- You can access detailed reports to measure the performance and effectiveness of your voice broadcasting software campaigns.
- Third-party Integration
- Many voice broadcasting platforms integrate with CRM, email marketing, or other business software.
- This allows you to easily incorporate voice broadcasting software into your existing communication and outreach workflows.
So yes, this is exactly a voice broadcasting software works. By setting up this platform, you will be able to reach a large audience quickly and easily.
Advantages Of Voice Broadcasting Software Services
There are several benefits to using software for voice broadcasting/ automated voice messaging systems. Here is a list that will explain how this technology will help your business reach millions of users at the same time.
1. Cost efficiency:
When you compare to manual outbound calling, voice broadcasting software solution is more cost-effective to reach a large audience. This reduced the cost that you need to spend on your labor/ resources and scale your unified communications.
2. Better engagement:
When compared to manual calling, automated voice messages lets you engage a larger audience easily. Since voice messages can connect more personally with customers, it can increase the engagement and response rate when compared to impersonal communication channels.
3. Personalization:
You can personalise each message with the recipient’s name or other details to make the communication feel more connected to your customers.
4. Consistency:
Voice broadcasting software makes sure that all your customers get a consistent message without any variability. This way, you can maintain your brand’s quality and messaging.
5. Emergency notifications:
Voice broadcasting service is particularly very helpful when you need to send emergency messages to your customers on-time. You will be able to reach any number of customers in a snap.
6. Security:
Broadcasting calls is safer than sending SMS to your customers. The technology is well equipped with security encryptions and industry-grade compliance.
7. Response Rate:
People are generally more likely to listen to a voice message than read a text message from an unknown number. This itself is a chance to increase the response rate of your business efforts.
8. Real-time reporting
With an automated calling system, you can get real-time insights on your message delivery, call status, and listener engagement. This lets you identify the best outreach strategies that work for your business and make necessary adjustments to improve your future campaigns.
9.Increased Agent Productivity
Since voice broadcasting software
automates the outbound calling process, it frees up your agents to focus on high-value tasks. This way, you can use these resources for a different and more important task.
Top 10 Automated Calling + Voice Broadcasting Software 2024
I have ranked and reviewed the best voice broadcasting software for your business. check here the list of best audio broadcasting software services in the market
1. MirrorFly
MirrorFly is an in-app communication platform that offers 500+ video, voice, and chat SDKs and APIs for web and mobile apps. This platform lets you customize the features so that you can build your own audio broadcasting software as per your needs in just a matter of a few hours.
Plus, the platform also gives you the flexibility of hosting your apps on your own premise. Which means, you have full control over the infrastructure of your app. In addition to this, you can customize the security features, and add as many encryption layers as you need to protect the privacy of your agent-customer conversation.
What Are The Features Of MirrorFly?
- 1:1 & Group Voice Calls
- Voice Recording
- Call Waiting
- Audio Channel
- Missed Call Alert
- Incoming Call Alert
- Topics based Chat
- Buyer Seller Chat
- Profanity Filters
- Upload Large File
- Video Conference
- SIP & VOIP Call
- Chat Bot
- ChatGPT support
- Join via Meeting Link
Why We Chose MirrorFly?
MirrorFly is an all-rounder when it comes to providing in-app communication. This platform lets you build a complete voice broadcasting app with crystal-clear audio and customizable features. You need to use MirrorFly if you want to build the exact automated calling app that you have in your mind.
2. CallHippo
CallHippo is a cloud-based, on-demand VoIP provider that was founded by November 2016. This provider offers AI-powered solutions, and simplifies telephony for businesses of all sizes.
Call Hippo serves clients across 100 countries and is a leader in meeting the telecommunication needs of its customers with its highly reliable cloud technology.
What Are The Features Of Call Hippo?
- Call Queuing
- Number Masking
- Call Recording
- Automatic Call Distribution
- Call Analytics
- Call Monitoring
- Interactive Voice Response
Post-Call SurvDial My Calls is a leading cloud-based voice broadcasting and automated messaging service foundeThe company can quickly provision additional capacity and resources to handle increased call volumes, message throughput, and user activity as customer needs evolve.d in 2010 and headquartered in Los Angeles, California.eys
Why We Chose Call Hippo?
Call Hippo secured 2nd place in our list because it is definitely a go-to choice if you are looking for a VoIP solution that can balance both the technological needs of your business and practical considerations like security and scalability.
3. Dial My Calls
Dial My Calls is a leading cloud-based automated voice broadcasting software system founded in 2010 and headquartered in Los Angeles, California. The company has over 50,000 active customers sending millions of messages every month.
What Are The Features Of Dial My Calls
- Voice Broadcasting
- Bulk Emailing
- SMS Text Messaging
- Additional Features & Support
- Integrations & API Documentation
Why We Chose Dial My Calls?
The Dial My Calls web-based dashboard and mobile apps provide an intuitive and user-friendly interface for creating, scheduling, and managing voice and SMS campaigns. The platform is designed with an emphasis on simplicity and ease of use to empower both technical and non-technical users.
4. Text Em Call
Text Em Call is a cloud-based communication platform founded in 2015. Based in Seattle, Washington, the provider has grown to become a leader in automated communication services. The platform makes use of advanced APIs, serverless architecture, and distributed databases to deliver high-performance communication capabilities.
What Are The Features Of Text Em Call?
- Chat/Messaging
- Alerts/Notifications
- Activity Dashboard
- Campus Notifications
- Communication Management
- Confirmation/Reminders
- Appointment Scheduling
Why We Chose Text Em Call?
Text Em Call is great for handling large volumes of messages and user activity. You can prepare a long list of phone numbers and reach out to many customers at the same time.
5. CallHub
CallHub is a cloud-based voice and text broadcasting platform that was founded in 2016. This platform is headquartered in California and serves a diverse range of clients across political campaigns, advocacy groups, and non-profit organizations.
Callhub makes use of its cloud technology to deliver highly scalable and flexible voice broadcasting services.
What Are The Features Of CallHub?
- Peer-to-peer Texting
- Group messaging
- Agent Management
- Voice Blast Software
- SMS campaigns
- Data Synchronization
Why We Chose CallHub?
CallHub is known for its seamless automated calling software. This is because it implements redundant measures to ensure service continuity. They also have a very responsive customer support team to address customer queries instantaneously.
6. Exotel
Exotel is a cloud communication platform, headquartered in Banglore. Founded in 2011, the provider offers voice and messaging services for businesses. Exotel is well-known for professionally handling customer calls, without the need for costly telephony infrastructure.
What Are The Features Of Exotel?
- Auto dialer
- Inbound call center
- Call monitoring
- Missed call services
- Dynamic call flows
- Scheduling calls
- Live dashboard
Why We Chose Exotel?
The key highlight of Exotel is that it help your scale your customer support effectively, without any downtime or performance issues.
7. CallCenterHosting
CallCenterHosting is a leading provider of cloud-based contact center solutions. The company was founded in 2010 and is headquartered in San Francisco, California.
They serve companies of all sizes, right from startups to Fortune 500 organizations. Some of their notable clients include Best Buy, Salesforce, and Kaiser Permanente.
What Are The Features Of CallCenterHosting?
- Call management
- Call recordings
- Call transfer
- Reports and analytics
- IVR
- Automated Routing
- SMS
Why We Chose CallCenterHosting?
CallCenterHosting platform has an intuitive and user-friendly interface. This makes it easy for agents and supervisors to manage the contact center operations easily.
8. Routee
Routee is a cloud-based logistics and delivery management platform that was founded in 2015. The company is headquartered in New York City. It is built on a robust, cloud-native infrastructure that uses latest technologies like machine learning and advanced analytics.
They use real-time tracking capabilities to optimize delivery routes. Plus, they also provide a better full view of the shipping process from start to finish.
What Are The Features Of Routee?
- Connectivity
- Wireless capability
- Dynamic routing
- Dynamic Host Configuration Protocol (DHCP)
- Forwarding
- NAT usage
- Packet filtering
- Guest networks
Why We Chose Routee?
Routee seamlessly integrates with a wide range of e-commerce platforms, ERP systems, and other business apps. This makes logistics and delivery management process easier for customers.
9. Ring Central
RingCentral is a leading provider of cloud-based unified communications and collaboration solutions. The company was founded in 1999 and is headquartered in Belmont, California. Their infrastructure is hosted in highly secure and redundant data centers.
Their platform is built on a cloud-native architecture. This architecture makes use of advanced technologies, including AI, machine learning, and real-time analytics, which is very important for the performance of Voice broadcast dialer.
What Are The Features Of Ring Central?
- Call screening
- Call Flip
- Audio conferencing
- Call recording
- Team messaging
- Voicemail
- Security
- Virtual PBX
- Administration
- Call delegation
- Cloud computing
- Hot desking
- Marketing integrations
- Post forwarding
Why We Chose RingCentral?
RingCentral’s platform is known for its user-friendly interface and intuitive workflows. This will make it easy for your agents to communicate, collaborate, and manage their daily tasks.
10. Voicent
Voicent is a cloud-based contact center provider that was established in 2005. It is headquartered in San Jose, California. The platform covers industries including healthcare, education, non-profit organizations, and small-to-medium-sized businesses. The company serves customers across the United States and in select international markets.
What Are The Features Of Voicent?
- Text to speech
- Customer relationship management
- Auto dialer
- Marketing automation
- Computer telephony integration
Why We Chose Voicent?
Voicent’s platform seamlessly integrates with a wide range of third-party business apps. This helps you expand the capabilities of your automated calling software.
Conclusion
Overall, all the audio broadcasting software mentioned in the article helps you set up the voice broadcasting services and reach out to millions of customers with automated audio messages.
However, there would be a few providers who would exactly match your requirements. If you have confusion selecting the best one among them, do comment with their names, and we will get back to you with more details, so you can make an informed decision.
Got doubts about setting up voice broadcasting software services? We’ve got you covered. Contact our team of experts, and they’ll guide you every step of the way.
Frequently Asked Questions
1. What are the uses of a voice broadcasting system?
Generally, voice broadcasting systems are used for sending automated pre-recorded messages to a whole group of audiences at the same time. Other use cases include marketing campaigns, updating customer data, sending out appointment reminders, surveys, and emergency notifications.
2. Is voice broadcasting legal to use?
Yes, voice broadcasting is completely legal to use, however, there may be certain regulations imposed to prevent spam and boost customer privacy. Therefore, your business must comply with local laws such as TCPA and many others.
3. How much does voice broadcasting cost?
Usually, the pricing of a voice broadcasting system may range from a few cents per call to $599 based on advanced features. Additionally, the cost may vary based on different parameters like the number of calls, call duration, service provider, and other features that promote interactivity.
4. How can I make bulk voice calls?
In order to make bulk voice calls, you need a voice broadcasting system from a reliable service provider. Once you are good with a third-party provider, you can upload the contact list and record your message. Finally, configure the settings and launch your campaign.
Monitor results through the dashboard.
5. How does mass automated calling work?
The mass automated calling makes use of broadcasting software to deliver pre-recorded messages to multiple recipients at the same time.
And here’s how it works:
1. The system dials the phone numbers from the contact list
2. The system then plays the recorded message once the call is answered by the recipient
3. Based on settings, some systems collect feedback or responses.
4. Responses are obtained via voice recognition or keypad inputs.
6. How do you make mass phone calls for a business?
You can use reliable voice broadcasting software to make mass phone calls for a business. Wherein, you would record the message and play it to bulk recipients by scheduling calls.
7. Can voice broadcasting software be integrated with our current CRM?
Yes, you can. With this integration, you can automate contact list management, send personalized messages, and track calls within the CRM. Plus, check its performance as well
8. What are the hardware requirements for setting up voice broadcasting software?
Basically, you need a computer with a good internet connection. And if you are using an on-premise server, you need a dedicated server with telephony requirements.
9. What happens if a customer doesn’t answer the call during voice broadcasting?
In cases like these, the software is configured to try again calling the customer after a certain period or to leave a voicemail.
Gomathi is a product marketing buff, who is passionate about bringing meaningful strategies and approaches that redefines the modern messaging experience for users. She loves exploring the world of in-app communication with all of her heart.
