Best Real Time Chat Solutions for Business

Real-time chat solutions are a great way to communicate in the fast moving era of communication and businesses, but understanding their benefits, working and process is crucial before making a definite choice. Businesses need a concrete understanding of features, pricing and suitable fields of investment so that it will be easy to make a move. 

This article will help you understand them all and to make the right choice, read further to know more about real time messaging apps.

What Are Real-Time Chat Solutions?

The definition of real-time chat solutions are platforms or software that provide reliable and effective communication features through the internet. They can be used for various purposes, such as customer support, team collaboration, or personal messaging, real-time messaging, file sharing, and integration with other tools to enhance the performance of the software and productivity.

Process of  Real-Time Chat Solutions:

• Real-time chat solutions work by enabling instant messaging between users. 
• When you send a message, it is delivered to the recipient instantly, allowing for quick and seamless communication.
• These solutions use servers to facilitate the exchange of messages, ensuring that they are delivered in real-time.
• They often support features like typing indicators, read receipts, and multimedia sharing to enhance the chat experience. 

 

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Benefits of Using Real-time Messaging Solutions

Real-time messaging solutions offer several benefits, such as instant communication, improved collaboration, and efficient customer support. They allow quick responses in real-time for problem-solving, and seamless team collaboration. These solutions also enhance customer satisfaction by providing immediate assistance and personalized support

How to Choose the  Right Real-Time Chat Solution

When choosing a real-time chat solution, consider factors like your specific needs, budget, scalability, and integration options. Look for features like

• Ease of use
• Reliability
• Security measures
• Customer support

 It’s also helpful to read reviews, compare different providers, and consider demos or trials to find the best fit for your requirements.

Top 10 Real-time Messaging Solutions for Enterprise 

Opting for a right real-time messaging solution involves multiple factors to consider like pricing, features, compatibility, some of the solid platforms are mentioned below,

1. MirrorFly

The most powerful and simplified API and SDK solutions 

MirrorFly provides an extensive range of Chat API, SDK and real-time messaging solutions for businesses across the globe for a monthly fee and annual subscription,  some of its major futuristic and advantages, include:

• Chat API, SDK For online and mobile apps, 
• Exclusive cloud hosting
• Unmatched tech support
• Reasonable pricing

Key Specifications:

Pricing:

MirrorFly provides two types of pricing plans SaaS and SaaP 

SaaP: 100% customizable SDKs comes out at One-time License fee

SaaS: Essentials starts at $399 | Premium starts at $999

Supported Platforms: Android | iOS | Mac | Windows | Linux

2. Getstream

The user friendly Chat API

Getstream is an API provider for real-time chat messaging that enables you to quickly launch in-app messaging tools with highly dependable chat infrastructure and feature-rich SDKs to increase in-app engagement, conversion, and retention.

Features:

• Chat messaging
• API, SDK
• Activity feeds
• Audio and video calling 

Key Specifications:

Pricing:

Starts from $499/month

3. Rocket.chat

The best open source API platform

Rocket.Chat is an open-source platform that is secure and adaptable and is made for businesses with high data security requirements. It connects coworkers, organizations, and customers with the seamless integration of real-time interactions across web, desktop, and mobile devices.

Features-

• File Sharing.
• Notifications.
• Search.
• Mobile Application.
• Web Application.

Key Specifications:

Pricing

Starts from $499/month

4. Twilio

Market’s leading platform for customer engagement

The market-leading and reliable platform Twilio effectively drives your customer engagement innovation and offers web and mobile based chat solutions.

Features:

• Voice sdk
• Elastic SIP trunking
• Voice insights 
• Media streams

Key Specifications:

Pricing: Starts from $452/month

 

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5. Pubnub

Highly reliable and scalable API provider

PubNub is a platform for creating and running low-latency, highly reliable, and scalable real-time interactive programmes for mobile, web, and IoT devices. 

Features

• File Sharing.
• In-app messaging 
• Events and actions
• Access manager

Key Specifications:

Pricing

Starts from $245/month

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🌟 Also Read: Best 6 PubNub Alternatives & Competitors🌟

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6. Apphitect

Best developer-friendly API

Apphitect, being one of the developers of mobile applications has created innovative, technology-driven apps. Their API is a stand-out with most useful assistance. 

Features

• chat features with 100% customization.
• White-label chat software
• high security and scalability.
• Dedicated assistance

Key Specifications:

Pricing:

Fully customizable SDKs at a one-time license fee. Talk with support to get a personalized quote.

7. Ably

A strong contender in the chat API and SDK market

Ably is a strong real-time API and SDK supplier that offers features like chat, data broadcast, data synchronization, multiplayer collaboration, and notifications.

Features

• Livechat
• Multiplayer
• Data synchronization
• Asset tracking

Key Specifications:

Pricing:

Starts from $377/month (Available pay as you go option) 

8.TalkJS

The easiest and fastest way to integrate API

Talkjs is a chat api and SDK that developers can use to quickly incorporate chat functionality into their Android, iOS, and web applications. Their chat apis provide robust, dependable, scalable, cross-platform communications services. 

Features

• Real Time Chat API & SDK
• Complete history
• Responsive Cross-browser UX
• Multi-language support
• Channels, Groups

Key Specifications:

Pricing:

Basic starts from $279/month | Growth starts from $569/month

9. Sendbird

The modern solution to Chat API

Sendbird is a provider of native Chat SDKs and a simple and easy-to-use chat API that enables businesses to integrate chat functionality into any existing application to offer users a modern messaging and chat experience. 

Features

• Voice and Video APIs 
• In-app support for On-demand, Marketplace 
• Online & Offline Messaging
• Auto-thumbnail Generator
• Moderation Tools
• Auto translation

Key Specifications:

Pricing : 

Starters from $399/month 

10. Cometchat

Highly efficient chat API provider

Cometchat is a reliable and efficient chat and voice call API provider with User interface that is stellar. It also provides solutions to multiple industries including sports, gaming and healthcare.

Features 

• Voice and Video APIs 
• UI kits
• Widgets
• Moderation Tools
• Extensions and webhooks

Key Specifications:

Pricing: 

Starts from $529/month

Conclusion:

Finding a fitting chat and video call API depends on the needs and necessity of the company but choosing the best comes from filtering out the top from the mass of softwares available in the market. 

The mentioned top 3 are the most recommended and profitable as per our research. Contact their sales team and book a quick free demo to check the feasibility of their SDKs with your app.

 It’s the right time to enhance the experience of your software with the real-time messaging applications. If you still have any queries feel free to post them in comments or talk with an expert to get real-time solutions.

Frequently Asked Questions: